Rescheduling, cancellations, and refunds

Live sessions

• Reschedule or cancel at least 24 hours before the confirmed start time at no cost.
• Within 24 hours, the session is considered used, except in genuine emergencies.
• If Forward Insight declines or cancels a requested time, you may request another opening or receive a full refund.
• Requesting a new time releases the previous request; the slot returns to the calendar.

Written services

• A written request may be cancelled for a full refund any time before work has begun.
• Once your response is in progress, the fee is non-refundable.
• Once a response is delivered, it is considered complete.

Monthly Reflection Support

• Cancel at any time; the cancellation takes effect at the end of the current billing period.
• Access continues until that period ends.
• Partial months are not prorated.

Out-of-scope situations

If a situation is identified as outside the scope of this practice after payment, the payment is refunded in full.

Requesting a refund

Write through the contact page with your account email. Approved refunds return to the original payment method, typically within five to ten business days.